Return Policy
What is our policy on returns?
We comprehend that you may once in a while
wish to return your purchases. We'll be eager to assist you with the procedure.
We do not accept:
- Products damaged by misuse or showing signs
of wear, even if they are still under warranty.
- Products that have been used, altered,
assembled or installed, unless they are defective.
- Bedding, mattresses, bath products, kids'
products, pillows, sheets, comforters, bean bags, duvets, duvet covers, memory
foam, towels and bathrobes that have been removed from their packaging.
- Products that have already been assembled,
unless there is a manufacturing defect. We reserve the right to check for
defects and will repair the defective products at our discretion (under a
period of 6 months)
- Products you wish to exchange for a
different color or size. (We currently do not offer an exchange service which
means that you will need to return the product first and purchase what you wish
instead).
Please return your non-furniture products in
their original packaging, within 7 days of delivery. Double-check that you've
included the invoice as well as all the accessories, promotional gifts and
warranty cards that came with your order.
What is our returns on
Home Style products?
We will accept returns on the Home Style
purchases if:
- You have purchased it within the last 7
days.
- You have the original invoice.
- The item has not been used in any way.
- The item is not damaged.
- The item does not fall under our
non-returnable items list.
You will receive a refund if:
- The item is in original condition.
- You cancel your order at least (24) hours
before the delivery time.
Our crew can take 3-5 working days to collect
your returns. If you've paid by Credit or Debit Card, your refund will be
credited back to your card or account within 2-15 days, depending on your bank.
If you've paid by Cash on Delivery or VIP points,
you will receive VIP points of the full value of your purchase (at purchase
price / invoice price)
Are there products I
cannot return online?
You will not be able to return Home Style
products which fall under our list of products you can't return.
What if I want to return a
product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
If you want to return part of such an order,
call our Customer Service on 600 566 114 or write to us at wecare@homestyleuae.com . Please note, you will only be able to place
a return request if you're returning the entire order.
Here's how your refund works:
Once we receive all the products we will issue
your refund to your credit card or bank account as the case may be.
If you paid by cash, here's how your refund
works:
- If you return your order by calling Customer Support, you can ask for a
refund to your VIP wallet in your
account (if you're a registered user or to an account signed up by the customer
-if you're a guest user).
- If you return to a store (upon confirmation via mail), you can request a cash
refund, a Credit Note or a refund to VIP wallet in your account.
- If you place an online return request, you’ll receive a refund to VIP wallet
in your account (if you're a registered user) or a Return Voucher (if you're a
registered user or to an account signed up by the customer -if you're a guest
user).
What if I want to return part of an
order that come with a voucher?
Whether you return your order partially or
fully, your voucher will be cancelled. You will however, receive a refund for your
return in your VIP wallet
If you've already spent your voucher, the
value of the voucher will be deducted from your refund.
My original order was AED
300 or more, so I qualified for free shipping. Do I still get free shipping if
I return all or part of my order?
Yes, you will. We will not deduct shipping
charges from your refund.
Can I exchange my purchase
for another product?
You'll be able to return your Home Style
products to a Home Style store, and use your cash refund or Credit Note to buy
a new product right away. However, this is subject to confirmation via mail.
Your Credit Note will be valid for 30 days
from the date of issue and can be used in-store.
If I pay for my order with
a Credit or Debit Card, how long will it take to process my refund?
If you've paid by Credit or Debit Card, here's
how long it will take:
1.
3-5
business days to receive your returned items.
2.
2
business days to perform a quality check and issue the refund.
Your bank or card issuer may take an
additional 4-15 business days to process the transaction.
I paid for my order by
Cash on Delivery. Can I return the products and get a cash refund?
Your Cash on Delivery charge will only be
refunded if you return your entire order.
Here’s how it works:
Call for a pickup – You can ask Customer
Support and opt for refund to your VIP wallet in your account. Guest users can
opt for the refund in a newly signed up account in the VIP wallet.
Online return – We’re sorry, we won’t be able
to offer you a cash refund or a bank transfer. You'll receive a refund to
VIP wallet in your account, while guest users can opt for the refund in a newly
signed up account in the VIP wallet.
Credit Notes and Return Vouchers are
single-use vouchers valid for 30 days from the date of issue, which can be
redeemed against your Home Style purchases in-store.
VIP refunds go to the wallet in your account
and can be used to shop any of our online products
What is VIP wallet?
If you pay for a product by cash and return
it, we’ll refund your amount to VIP wallet under My Account. You can then use
this refund to shop for anything on HomeStyleUAE.com
Refunds for products you've shopped with VIP
points or vouchers will also go to your VIP wallet in your account.
You will not be able to use your VIP wallet
balance to pay your Shipping or Cash on Delivery charges.
I paid for an order using VIP wallet
and then cancelled the order. What happens to my balance?
Upon confirmation, Your amount will once again
be refunded to your VIP wallet and the points will be updated in your account.
I paid for an order using only a
Return Voucher, and then cancelled the order. Can I use the Return Voucher
again?
Sure. You can use the Return Voucher again
after an email confirmation from us.
I paid for part of my order
using VIP wallet or a Return Voucher and requested to pay the balance using
Cash on Delivery. I cancelled the order before it arrived. How will my refund
be processed?
If you're a registered user, that is, if
you've created an online shopping account with us, you'll receive a refund for
the same amount to your VIP wallet in your account. You can then use your VIP
balance to shop any of our brands online.
If you're a guest user, we will be glad to
invite you to create a new account with us and will refund the amount in your
account as VIP wallet points.
I paid for part of my order
using VIP wallet balance or Return Voucher and the rest with my Credit Card,
Debit Card or PayPal, and then cancelled the order before it was dispatched.
How is my refund processed?
We'll credit back the balance you spent to the
VIP wallet in your account. If you're a guest user, we will be glad to invite
you to create a new account with us and will refund the amount in your account
as VIP wallet points.
The rest of your payment will be refunded to
your Credit Card, bank account or PayPal account, depending on your payment
method.
I paid for part of my order
using either VIP wallet or Return Voucher and the rest of it with a Credit
Card, Debit Card or PayPal. I want to return the entire order now. How is my
refund processed?
No problem. After we verify your returns,
we'll credit back the balance you spent to your VIP wallet in your
account.
If you're a guest user, we will be glad to
invite you to create a new account with us and will refund the amount in your
account as VIP wallet points.
The rest of your payment will be refunded to
your Credit Card, bank account or PayPal account, depending on your payment
method.
I paid for an order using a
Return Voucher and a Credit or Debit Card, but I want to return a part of my
order. How is my refund processed?
If you want to return a part of your order, we
refund to your VIP wallet (if you’re a registered user). The rest of the amount
will be refunded to your Credit or Debit Card. This could work in two
ways:
If the value of the return is higher than the
value of the voucher:
Imagine an order with five products worth AED 20 each, having a total value of
AED 100. The order was paid for with a Return Voucher or your VIP wallet
balance worth AED 50 as well a Credit or Debit Card. If you return two
products, your refund of AED 80 will be split between a your VIP wallet balance
worth AED 50 and a Credit or Debit Card refund worth AED 30.
If the value of the return is lower than the
value of the voucher:
Consider an order with five products of AED 20 each, having a total value of
AED 100. The order was partly paid for using a your VIP wallet balance worth
AED 50 and the rest of the amount was paid by Credit or Debit Card. If you
return one product, you will receive a VIP wallet balance worth the value of
one product, or AED 30 in this case.
I’ve just returned my Cash on
Delivery order. Will my Cash on Delivery charge be refunded?
It depends on whether you return your order
fully or partially. If you return the entire order, your Cash on Delivery
charges will be refunded in your VIP wallet. If you return only part of your
order, your Cash on Delivery charges will not be refunded.
What is a Credit Note and how
is it different from a Return Voucher?
When you return a product to one of our stores
upon confirmation via mail, you can choose to receive your refund as a Credit
Note. This Credit Note can be used to shop any Home Style product in-store.
If you pay using Cash on Delivery and then
return your product either by initiating a request online or by arranging a
pick-up, you'll receive your refund to your VIP wallet in your account or If
you're a guest user, we will be glad to invite you to create a new account with
us and will refund the amount in your account as VIP wallet points.
Both Credit Notes and Return Vouchers are
valid for 30 days months from the date of issue and must be spent in a single
transaction.
Where can I spend my Credit
Note?
When you return a product to one of our
stores, you can choose to receive your refund as a Credit Note. This Credit
Note can be used to shop any Home Style product in-store.
Your Credit Note will be valid for 30 days
from the date of issue.
If I return a product that I
bought with a Return Voucher to a store, how is my refund processed?
We'll first check your products. Once that's
done, you can opt either for a Credit Note, or a refund to your VIP wallet in
your account.
If I buy a product partly with
cash and partly with VIP wallet balance, a Return Voucher or a Credit Note, and
then return it to store, how is my refund calculated?
For your cash payment, you will receive a
refund in your VIP wallet. The amount that you've paid using your VIP wallet
balance, Return Voucher or Credit Note will be returned to you either as fresh
Credit Note or refunded to your VIP wallet in your account (if you're a
registered user).
If you're a guest user, we will be glad to
invite you to create a new account with us and will refund the amount in your
account as VIP wallet points.
You can also opt to receive your full refund
as a Credit Note.
If I paid for my order with VIP
wallet and then returned it to store, how is my refund processed?
When you return a product to a store, the VIP
points you've spent will be credited back to your VIP wallet in your account.
If I decide I don't want my
order when it's being delivered, can I return it directly to your delivery
partner?
Yes, you can return your order at the time of
delivery upon approval by the concerned team.
I have other questions about
returns, refunds and cancellations. Who can I call?
Our Customer Support team is here to answer your questions between 9:00 AM and 8:00 PM, Sunday to Saturday (except Friday). Call us on 600 566114 or write to us at wecare@homestyleuae.com